OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

472 ratings and 247 comments received in the last 90 days.

13 November 2024

Outstanding personal touches and attention to detail.

04 November 2024

The purchase itself was seamless until the final confirmation. Due to the financial situation delivery was delayed by 24 hours. However, the Staff were exceptional in their efforts to finalise the purchase.

22 October 2024

The sales man was very knowledgeable about the vehicles that they had in stock, so was able to show us actual vehicles in the colours that we were considering. The staff that we spoke to were all polite, friendly and made us feel welcomed.

08 October 2024

Very good, just a bit rushed because of qtr end.

07 October 2024

Very helpful sales team, and the car arrived quicker than originally expected.

07 October 2024

Straightforward throughout

04 October 2024

Nick was very helpful and listened to my requirements. The car I bought was exactly to my specification and more!

03 October 2024

This is the 4th BMW I have bought, wouldn't go anywhere else.

03 October 2024

I had already put a deposit down on another Audi TT when my husband said let's just try BMW at Durham before you 100% commit. After meeting Nick Mason and finally being able to test drive the car I wanted, I totally changed my mind.

02 October 2024

Felt very looked after and cared for, even though spending a lot of money, I still felt very spoilt

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13 November 2024

This was the best service for years I have had at BMW

13 November 2024

Staff were polite and friendly.

13 November 2024

Just in for mot and waited for just over an hour and had that done and got a lovely cleaned car back

11 November 2024

It was a very professional set up with very friendly and helpful staff. The showroom was very smart and comfortable to while we were waiting. There was plenty refreshments also a tv to watch while we were waiting.

11 November 2024

The car was dealt with in the time agreed and a courtesy clean was very appreciated

11 November 2024

Experience overall was good, including a slight mishap however the way this was dealth with was great. The service advisor I was dealing with was incredibly professional and managed everything very well.

11 November 2024

I have used the Durham branch of Vertu for a number of years with several of my BMW cars and always happy with the service team.

11 November 2024

Easy to book vehicle service appointment. Provision of good quality courtesy car. Professional staff.

08 November 2024

- Easy to do business with - Made the experience very easy with good communication in person and over the phone

08 November 2024

Not washed as requested.

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