OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 100 comments received in the last 90 days.
22 June 2025
Gaz who sold me the vehicle was really helpful, patient and kept me up to date and informed through the whole process, answering all the questions I kept firing over to him.
10 June 2025
Everything as promised and even delivered 1 week earlier.
06 June 2025
Meets all of my requirements
04 June 2025
Again excellent service even when problems occurred.
03 June 2025
Good handover experience and follow up
03 June 2025
Very professional and spent a lot of time on handover going through all new displays in the car
27 May 2025
See above otherwise it would have been perfect
11 May 2025
Everything went smoothly All our questions s were answered Abby was very approachable and friendly
10 May 2025
Gaz was excellent
09 July 2025
Extremely helpful and friendy service advisor - Megan
09 July 2025
Brilliant above and beyond levels of service.
09 July 2025
Ok
08 July 2025
Great communication and service
08 July 2025
Sam kept me informed during the whole process
08 July 2025
Excellent service
07 July 2025
They gave the information I needed with no fuss
07 July 2025
kept me informed and explained
07 July 2025
No issues, the work was done quickly, and I was kept up to date.
06 July 2025
Amazing staff. Megan was amazing, she was polite and welcoming as well as professional and knowledgeable. A real asset to Vertu and BMW
03 July 2025
The whole experience was seamless and a very enjoyable pleasure.